Privacy Policy  Balanced Bites

Effective Date: May 9, 2026

Balanced Bites (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website and services.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, sign up, or contact us, we may collect:

• Name

• Email address

• Phone number

• Billing or payment details (processed securely through third-party providers)

• Order and pickup information

Non-Personal Information

We may also collect:

• Browser type

• Device information

• Pages visited on our website

• General location data (for analytics purposes)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill meal prep and in-store orders

• Communicate order updates and pickup instructions

• Improve our website, services, and customer experience

• Respond to customer inquiries

• Send optional promotions or updates (if you opt in)

• Analyze website traffic and performance

3. Sharing of Information

We do not sell your personal information.

We may share limited data with trusted third-party providers only when necessary, such as:

• Payment processors (for secure transactions)

• Online ordering platforms

• Website analytics tools (such as Google Analytics)

• Email or SMS communication services (if used)

These providers are only allowed to use your information to perform services on our behalf.

4. Online Ordering

Orders placed through our external ordering system are processed by a secure third-party platform. Balanced Bites does not directly store full payment card information.

Please refer to the privacy policy of the ordering platform used at checkout for additional details.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website performance

• Understand user behavior

• Track page performance and conversions

You may disable cookies in your browser settings if you prefer.

6. Data Security

We take reasonable steps to protect your information from unauthorized access, misuse, or disclosure. However, no online system is 100% secure, and we cannot guarantee absolute security.

7. Your Choices

You may:

• Opt out of marketing emails at any time

• Request access to your personal information

• Request correction or deletion of your data (where applicable)

To make a request, contact us using the information below.

8. Third-Party Links

Our website may include links to external services (such as online ordering platforms). We are not responsible for the privacy practices of these third-party websites.

9. Children’s Privacy

Our services are not directed toward individuals under the age of 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

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